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Bluebonnet members report increase in attempted phone-payment scams

1119
 2021
Bluebonnet Electric Cooperative members have reported a recent increase in attempted phone scams by people claiming to represent Bluebonnet. Each year, utility customers experience a surge in scam phone calls, especially around the holidays. The fraudulent live callers tell members their power will be disconnected unless they make an immediate payment over the phone.
 
Bluebonnet makes at least two attempts to remind its members with delinquent accounts – once by mail and again by a courtesy phone call – within 10 days after their payment’s due date. If a Bluebonnet member has not received a reminder in the mail or a courtesy call about their account, and someone claiming to represent Bluebonnet calls demanding an immediate payment, do not pay, and do not provide the caller with personal information or Bluebonnet, banking or credit card account information. 

“The key to stopping and not falling victim to scams like this is to be aware of them and to know your Bluebonnet account status,” said Matt Bentke, Bluebonnet’s general manger. “Our members can access their account information by simply calling our members service number or through our mobile app or website.” 

Bluebonnet members can check their account status 24 hours a day, every day from their computer, smartphone or tablet through the co-op’s website, bluebonnet.coop, via the cooperative’s mobile app or by calling 800-842-7708. 

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