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Bluebonnet members report increase in attempted phone-payment scams

0830
 2021
Bluebonnet Electric Cooperative members have reported a recent increase in attempted phone scams by people claiming to represent Bluebonnet. The fraudulent callers appear to be primarily targeting Spanish-speaking members, threatening to disconnect their power unless they make a payment with retail store gift cards. 

Bluebonnet members who receive a fraudulent call demanding immediate payment should not pay. Bluebonnet recommends members get as much information as possible about the caller and report it by contacting the co-op’s member service representatives at 800-842-7708, 8 a.m. to 5 p.m., Monday through Friday, and local law enforcement. 

“Unfortunately, attempted scams like these have been occurring across the country for several years,” said Matt Bentke, Bluebonnet’s general manager. “The best way our members can prevent scams is to be aware of them. Bluebonnet will never contact our members and threaten to immediately disconnect their power unless payment is made over the phone or by a retail store card. That’s not the way we do business or how we treat our members.” 

Bluebonnet makes at least two attempts to remind its members with delinquent accounts – once by mail and again by a courtesy phone call – within 10 days after their payment’s due date. If a Bluebonnet member has not received a reminder in the mail or a courtesy call about their account, and someone claiming to represent Bluebonnet calls demanding an immediate payment, do not pay

Bluebonnet members can check their account status 24 hours a day, every day from their computer, smartphone or tablet through the co-op’s website, bluebonnet.coop, via the cooperative’s mobile app or by calling 800-842-7708. 
 

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