Bluebonnet members report increase in phone-payment scams

More than 30 Bluebonnet Electric Cooperative members in January reported recent attempted phone scams by people claiming to represent Bluebonnet. The fraudulent callers have told co-op members that their power will be disconnected unless they make a payment immediately over the phone. 

“Attempted scams like this are definitely on the increase,” said Matt Bentke, Bluebonnet’s general manager. “The key to stopping them is to be aware of them and know your account status. Our members can access their account information by calling our member services number or through our website or mobile app.” 

Bluebonnet makes at least two attempts to remind its members whose payments are late – once by mail and again by a courtesy phone call – within 10 days after the payment due date on the bill. The call comes from the cooperative’s automated phone system. 

If you are a Bluebonnet member who has not received a reminder in the mail or a courtesy call about your account, and someone calls demanding an immediate payment, do not pay. Do not provide the caller with personal information, information about your Bluebonnet account, or any banking or credit card account information. 

Bluebonnet members can check their account status 24 hours a day, every day, from their computer, smartphone or tablet through the co-op’s website,, via the MyBluebonnet mobile app or by calling 800-842-7708. 

Along with fraudulent bill pay calls, a neighboring utility has recently received a report of a home robbery by people claiming to represent that utility. Be aware of people who come to your home claiming to represent Bluebonnet, or any other service providers. Bluebonnet employees carry photo identification badges, travel in company vehicles and wear shirts with Bluebonnet’s logo. Bluebonnet’s contractors may contact members in person or by leaving a card at their door; automated calls will notify Bluebonnet members in advance. If the individual or organization seems suspicious, do not let them in your home. Ensure the request is legitimate by calling Bluebonnet at 800-842-7708. 

Report any potential scam attempts to Bluebonnet and your local law enforcement agencies.