Delinquent Payment

• You have 16 days from the date the monthly bill was issued to pay your electric bill. Payments received after 16 days are considered delinquent and you will be charged a late payment fee of $5 per meter or 5 percent of the bill, whichever is greater.
• Bluebonnet will send you a delinquency notice when a payment is not received by the due date. Once the notice is issued, you have 10 days to pay your electric bill or your service will be at risk for disconnect.
• If your electric service is disconnected for non-payment, you must pay the full amount past due, a service interruption fee and a deposit if applicable.

You must pay the delinquent amount in full at any Member Service Center, by calling 800-842-7708 to speak to a member service representative or by using the automated voice system, through your online MyBluebonnet account, or via our mobile app.  

Discontinued Service

• Your electric service may be discontinued if you fail or refuse to pay Bluebonnet according to your electric service agreement or rules, applicable rate schedule or deferred payment.
• At least 10 days before your electric service is scheduled to be disconnected, Bluebonnet will mail a notice with the words “discontinuation of service.” If you have not had a past-due bill at any time in the previous 12 months you will receive a “friendly reminder” notice. The disconnection day will fall on the next business day after the 10th day.
• You can stop the disconnection by paying your full past due balance within the 10-day period.
• If Bluebonnet must dispatch an employee for disconnection because of a delinquent bill, then you must pay the applicable fees.

Fees and rules subject to change by the Bluebonnet Board of Directors