If an existing pole with a meter and/or transformer is present, contact member services at 800-842-7708 to ask for a security light. If the light has to be installed on a new pole, Bluebonnet will provide a cost estimate for that work and equipment. After a member service representative enters your request, a Bluebonnet technician will contact you to schedule an appointment either in person or by phone.     

You will discuss your needs and, if applicable, the technician will provide a cost estimate. Bluebonnet or one of its contractors will install both the light and the pole if needed. If you have an existing security light that you would like to upgrade to an LED light, there is a one-time fee of $125, in addition to the monthly charges.    

After installation, your monthly bill will be updated to reflect a security light fee, ranging from about $10 to just under $20.     

If you have an existing light that is damaged or not functioning properly, please contact member services at 800-842-7708 or visit bluebonnet.coop/security-lights to request a repair.

Yes. Bluebonnet has a dedicated team of 15 Spanish-speaking member service representatives. In 2024, those representatives answered 25,345 calls from Spanish-speaking members. The co-op also has five bilingual representatives who talk with members face to face at Bluebonnet’s member service centers. If you need assistance with billing, service changes or general inquiries, our representatives are here to help on the phone or in person from 8 a.m. to 5 p.m. Monday through Friday.

Sí. Bluebonnet cuenta con un equipo de 15 representantes dedicados a servicio al miembro que hablan español. En 2024, esos representantes respondieron 25,345 llamadas de miembros que hablan español. La cooperativa también cuenta con cinco representantes bilingües que hablan con los miembros cara a cara en los centros de servicio para miembros de Bluebonnet en Bastrop, Brenham, Giddings, Lockhart o Manor. Si necesita ayuda con su factura, cambios de servicio o consultas generales, nuestros representantes están aquí para ayudarlo por teléfono o en persona, Lunes a Viernes de 8 a.m. a 5 p.m.  

Bluebonnet offers flexible payment options to members when they encounter financial difficulties. If you are unable to pay your bill or need to talk about payment options, go to bluebonnet.coop/assistance, log in to your MyBluebonnet account and click ‘Payment Extensions’ under the Bill & Pay tab or contact member services at 800-842-7708 from 8 a.m. to 5 p.m. Monday through Friday. Bluebonnet’s representatives will work with you to find a solution, whether it’s determining if you are eligible for an extension or enrolling you in the cooperative’s SteadyPay program, which aims to smooth out the ups and downs of your monthly electric bill. For more information on SteadyPay, see tips at left and visit bluebonnet.coop/steadypay.

Payment assistance agencies

Community resources are available to assist Bluebonnet members by providing financial assistance. If you need help with your bill, contact a member service representative from 8 a.m. to 5 p.m. Monday through Friday at 800-842-7708. Visit bluebonnet.coop/assistance for more information, including contact information for area agencies. There are more than 25 agencies in 14 counties — including several that serve multiple counties — that may be able to provide payment assistance to Bluebonnet members who live in the communities or regions they serve. 

Bluebonnet has not raised its rates since 2017. Typically bills fluctuate from year to year because seasonal and temperature changes can change how much electricity you use. During scorching Texas summers and unpredictably cold winters, your HVAC system works overtime to keep your home comfortable, even if you haven’t adjusted your thermostat.

To monitor your electricity use and costs, down to the hour, create an online MyBluebonnet account, then log in at bluebonnet.coop or on the cooperative’s mobile app. Several tools are available to provide information about your electricity use as well as the average daily temperature each day.

You can also compare this year’s electricity use with last year’s using the bill comparison chart. Energy efficiency can reduce electric bills: Find tips at bluebonnet.coop/energy-saving-tips, or on our Facebook, Instagram and X pages year-round. 

Bluebonnet is committed to providing safe, reliable service around the clock, every day of the year. If you experience a power outage any time — including overnight, on weekends or during holidays — you can report it any of these ways:

1.    Text ‘OUT’ to 44141
2.    Call 800-949-4414
3.    Use the MyBluebonnet mobile app
4.    Visit bluebonnet.coop/report-outage

Once your outage is reported, a crew or crews will be dispatched to restore power as quickly and safely as possible. All members are automatically enrolled in outage text notifications. If you’ve opted out, you can re-enroll by texting “BBOUTAGE” to 44141. Members can also view the outage map anytime at outage.bluebonnetelectric.coop, and get more information about outages, outage reporting and storm preparedness at bluebonnet.coop/outages.
 

Bluebonnet and its members share responsibility for maintenance and repairs as shown in the illustration at right. As a member, you are responsible for any issues related to breaker boxes — both main and household breakers. Bluebonnet handles all maintenance and repairs of the meter. 

If you are moving or transferring service to property in Bluebonnet’s service territory that does not already have electricity, call a member service representative at 800-842-7708 from 8 a.m. to 5 p.m. Monday through Friday, or submit a request anytime at bluebonnet.coop/startstop-service.

After the representative enters your request into our system, a Bluebonnet technician will contact you to schedule an in-person or phone appointment. During that appointment, you’ll discuss your needs and we will provide a cost estimate for labor and materials. There could be additional costs related to tree removal or trimming, or if there is a need for specialized materials. Once you accept the price quote and provide all required information to Bluebonnet, it may take up to 12 business days for Bluebonnet or a contractor crew to begin construction of your project. Weather conditions and other unforeseen factors can impact that timeline.

If Bluebonnet must extend power lines from your neighbor’s property to yours, an easement — granting legal access to someone else’s property for you to get electricity — will likely be needed. We recommend you share your plans about your electricity needs with your neighbors and ask them to sign an easement to access their property in order to extend electricity to your property. For quick access to an easement form, visit bluebonnet.coop/document-center.

Yes. Bluebonnet will only meet with the property owner to discuss new service or changes to existing service. If the owner of the property is not available, the property owner can reach out to Bluebonnet and approve another individual to meet with a technician from the cooperative.

The Pay Now feature at bluebonnet.coop is the fastest way to pay your bill. Go to bluebonnet.coop and click ‘Quick pay’ from the top of any page or ‘Pay Now’ from the email notification that your bill is available. Last year, 393,920 bill payments were made online and through the mobile app.
    There are several other ways a member can pay a bill:

• Use a self-service option: Call 800-842-7708 and select Option 2 when prompted. You can also log in to your MyBluebonnet online account or pay on the mobile app.
• Visit a Bluebonnet member service center in Bastrop, Brenham, Giddings, Lockhart or Manor.
• Speak to a member service representative by calling 800-842-7708 from 8 a.m. to 5 p.m. Monday through Friday.

For questions regarding your bill, contact a member service representative or visit a member service center.